terms of service

Thank you for using the online store of World Coins Japan Co., Ltd. We put customer satisfaction first and strive to operate our store so that you can shop with peace of mind, but due to the nature of an online store, there is a possibility that we may cause you unexpected inconvenience or trouble. Please read the following contents and understand them in advance before using the store.

[Sales Information]

• Products listed on our online shop are also sold in stores, through our catalogue mail order list, at special events, etc., and it may take 2-3 business days to confirm stock availability.
• We try to update the stock status as much as possible, but depending on the timing, the item may be sold out.
• In addition, since we also exhibit at special events, even if we are able to secure the product in stock, it may take longer than usual to ship it.
• If you order multiple items and some of the items are unavailable, we will only sell and deliver the items that are available.
• If we determine that delivery is difficult due to reasons such as numerous errors in the information entered when placing an order, we may cancel your order.

[About product description]

• We strive to provide as accurate product descriptions as possible, but the actual product will take precedence in terms of its condition.
• We strive to make product photos as close to the actual product as possible, but the color may look different from the actual product due to lighting and background at the time of shooting. Also, the impression of the actual product may differ depending on the settings of your monitor or mobile device, but in any case, the actual product will take precedence.
• In order to prevent unauthorized use of product images, some images have been partially pixelated.

[Price Information]

• The prices displayed on this site are the selling prices on this EC site. They may differ from the selling prices in stores or at event venues.
• We take great care to display accurate sales prices, but if we determine that the displayed price is incorrect or significantly different from the actual market price due to a system malfunction or human error, we may cancel your order.

[Disclaimer]

• World Coins Japan Co., Ltd. assumes no responsibility for any damage, loss, or disadvantage incurred by customers in connection with the use or browsing of this online shop.

[Returns, exchanges and cancellations]

• If the product you purchased is significantly different from what was shown, or if you believe it to be inauthentic (please state the reason in this case), please contact us by email within one week of receiving the product, stating that you wish to return it.
  Please note that we cannot accept returns, exchanges or cancellations in the following cases:
  - Returns due to customer reasons such as incorrect ordering.
  - Products that have been damaged by the customer, washed, or otherwise altered to their original condition.
  - If more than one week has passed since the product was delivered.