Shipping, shipping fees and payment
■ About product shipping
Normally, we plan to ship within 3 business days from the payment date. Products are picked up from the store or warehouse after an order is placed, inspected, packed, and then shipped. Please note that shipping may take longer than usual, such as when exhibiting at events. In such cases, we will contact you separately.
■ Confirmation of shipping address information
If we determine that the information you entered needs confirmation, we may contact you by email or phone for verification. Additionally, if the entered information contains many errors and we determine that delivery is difficult, we may cancel your order. We appreciate your understanding in advance.
■ About shipping fees
The following shipping fees are set per order.
*Shipping fees are charged per order, regardless of the number of items ordered.
| Region | Shipping Fee |
|---|---|
| All of Japan (excluding Okinawa and remote islands) | 1,000 yen |
| Okinawa and remote islands | 1,600 yen |
*Shipping fees include packaging costs and consumption tax.
■ About international shipping
For standard orders, the deliverable area is limited to within Japan. For sales and shipping overseas, please refer to this page and contact us.
■ About combined shipping
We only accept combined shipping for two orders if the following conditions are met:
① The delivery address, payment method, and other destination information are all identical.
② Both orders are still in the pre-stock securing stage.
Acceptance of combined shipping will be "until the email confirming stock availability is sent" after the order is placed. After that, due to the progress of shipping preparation work such as packing, orders will be shipped individually as usual, not combined.
If you wish to combine orders, please indicate this when placing the second order or contact shop@coins.co.jp with the order numbers clearly stated.
For other cases, please consult us individually.
■ About payment methods
The following payment methods are available:
・Bank transfer
・Postal transfer
・Credit card
*Please bear any fees related to remittances.
■ About payment deadline
Due to processing procedures, the payment deadline is set to "1 week after sending the stock confirmation email."
We kindly ask you to complete the payment within 1 week.
If it is difficult to make the payment within 1 week, please contact us to let us know.